4-V.I.V.A.s.r.o
Jeremiášova 1493/18a
PRAHA 13 – STODŮLKY
155 00 PRAHA 515

VAT CZ28455291 

Cancellation policy

Cancellation fees for cancellation:

Free cancellation 3 days before arrival
100% of the reservation price for cancellations made less than 3 days before arrival

Additional terms and conditions

1. Prices and services

The approximate prices of accommodation and any other services are listed in the presentation materials of the accommodation provider (website, brochures, etc.).However, the price that is stated in the accommodation voucher (hereinafter referred to as the voucher) is binding for the customer.The scope of contractually agreed services and prices is bound by the price list in the voucher. The accommodation provider is entitled to change the agreed conditions of stay in cases beyond his control (e.g. force majeure).

2. Cancellation of the stay by the customer

The customer is entitled to cancel the reservation at any time before arrival. Cancellation of the stay requires electronic cancellation in writing (email with acknowledgement of receipt) to info@arbesapart.cz. The date and time of sending the email is decisive for determining the time of cancellation.

Individual cancellation fees may be negotiated for larger groups.

The accommodation provider will not charge the customer the above cancellation fees if he/she was unable to use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his/her family, serious illness, call-up order, natural disaster. The customer is obliged to provide written proof of the aforementioned facts to the accommodation provider within 3 days of their occurrence.

3. Validity

These terms and conditions are an integral part of the accommodation order and the accommodation voucher.